Terms of service

WELCOME TO PLANET DOUGHNUT! 

In these terms and conditions of sale, the expression  'We', ‘The Company’ or ‘Company’  refers to Planet Doughnut and 'You', 'The Purchaser’ means the company, firm or persons to whom the goods are supplied by the Company under this contract.

By visiting our website and/or purchasing something from us, you engage in our ‘services’ and agree to be bound by the following terms and conditions, known also as Terms of Service or Terms. These terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants or contributors to content. 

This website is hosted by Shopify, who provide us with an online e-commerce platform allowing us to sell our products and services to you. 


PRODUCTS & ORDERS

Due to the handmade nature of our goods, items may differ slightly to the images show on the website, socials and/or printed material. The customer understand that these slight variations are not a fault of the product itself.

We reserve the right to modify or discontinue goods without notice, at any time. 

Our sale of goods agreement is not formed until the goods are dispatched successfully to the customer. Up until dispatch, if an item is under-priced or mispriced as a genuine mistake, or additional delivery charges are required, the Company reserves the right to cancel an order or offer you the item at the correct price. At this point, you have the option of proceeding at the correct price or cancelling the order.

Customers are reminded to satisfy themselves that the goods they are purchasing are suitable before completing an order. No responsibility is placed upon the company for making an incorrect order or the incorrect delivery address.

Certain products, services or promotions may be available exclusively on the website. We reserve the right to limit the sales of our products or services to any person or geographical location.


ONLINE ORDERS

Once your order is placed, you’ll receive an email confirmation followed by tracking details from our courier.

Orders placed before 1pm Monday–Thursday are dispatched the same day for next-day delivery. Orders placed after 1pm Thursday, on Friday, or over the weekend are dispatched Monday for Tuesday delivery.

Next-day delivery is available to mainland UK addresses only, excluding the Scottish Highlands and Islands, Ireland, Scilly Isles, Channel Islands and Isle of Man. Additional delivery charges may apply to excluded areas. We will contact you with the option to pay the difference or receive a full refund.

Please check your delivery address and date carefully at checkout. If your address is incorrect, contact us in writing before 1pm on the day of dispatch. Once shipped, orders cannot be recalled or refunded. Where a replacement is sent due to a customer error, we reserve the right to charge the full delivery/product cost.

DELIVERIES

  • Take clear photos of the damage, including the doughnuts, box, plastic sleeve and delivery label. 
  •  Email your photographs and your order number to bakery@planetdoughnut.co.uk

We will review your claim and, where appropriate, offer a replacement box or refund.

As our products are perishable food items, we cannot accept returns. Unfortunately, we cannot process damage claims without photographic evidence.

DELIVERY RESPONSIBILITIES

As we rely heavily on FedEx to deliver our goods on our behalf, we cannot take responsibility for things outside of our control- this includes the following:

-Delivery of Goods 
-Further delays due to redelivery of goods for incorrect address, postcode etc. 
-Damage to box or doughnuts caused by couriers 
-We, nor FedEx are responsible for the theft of goods, once the order has been marked as delivered and therefore no refund, or redelivery will be provided. 
-We will not, under any circumstances accept liability for any consequential loss of profits/earnings or third-party claims, delay or expenses of any kind. 

Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery.

BAKERY PICKUP

When selecting pick up from store, this is from the following address:
Planet Doughnut Bakery
Knights Way
Shrewsbury
SY1 3AB

Collection of goods is only available from Mon-Fri 9am-4pm, when the bakery is open.

HOLIDAY DELIVERIES

Planet Doughnut will be closed on UK public bank holidays.

Any orders placed after 1pm on the Thursday before a bank holiday will be processed and dispatched on the next working day.

2026 Bank Holidays:

  • Monday 4th May 2026 — orders after 1pm Thursday 30th April will be dispatched Tuesday 5th May.
  • Monday 25th May 2026 — orders after 1pm Thursday 21st May will be dispatched Tuesday 26th May.
  • Monday 31st August 2026 — orders after 1pm Thursday 27th August will be dispatched Tuesday 1st September.

Christmas: 

Last orders for Christmas Eve delivery are 1pm on Wednesday 23rd December 2026 for delivery on Thursday 24th December 2026.

Please note, there will be no deliveries between Friday 25th December 2026 and Monday 4th January 2027 (inclusive).

All orders received after 1pm on Wednesday 23rd December will be processed and dispatched on Monday 4th January 2027.

Please note, we rely on FedEx to deliver orders on a next-day service. During the Christmas period, couriers may experience delays due to increased demand, so we cannot guarantee delivery dates.

WEBSITE DISCOUNT CODES

The company reserves every right to not deliver orders where the discount code has been misused on products it was not originally intended for, we will contact the customer regarding this and request that the outstanding balance is paid before the goods are released for delivery. If a product is already on special offer, other discounts cannot be applied on top of this.

FACEBOOK AND INSTAGRAM SHOP 

Prices, as detailed within each social media shop listing, are subject to change when viewed directly on the Planet Doughnut website, where the most up-to-date and accurate pricing will be displayed. We always advise checking the prices on our website directly to ensure that any given item is suitable for you. Whilst we will endeavour to ensure that all Facebook and Instagram shop prices are as accurate as possible, we cannot be held responsible for any price changes between the social media shops and our direct website. All listings are available while stocks last. For further information, please contact our sales team.

BESPOKE DOUGHNUTS-  MINIMUM ORDER QUANTITIES

Our bespoke design doughnuts can only be purchased at a minimum order of £250.00. 

For bespoke designs, we require an upfront payment of £25+VAT for us to start the design process, however this allows you full custom design options, tasting and feedback. 

Please note, standard bespoke and fully bespoke designs are currently on a 14 working day lead time for approval of doughnut designs to production. 

If you do wish to cancel your bespoke order, any costs associated with said modifications will need to be recovered through the full payment before any refunds can be issued. Refunds will be discussed and organised on a case-by-case basis.

IMAGE & CONTENT COPYRIGHT

Due to significant investments made in photography each year, all content, copy, photography and product information remains the property of ‘The Company’.  For bespoke designs, photography will be taken to keep designs on file and to use for website, print and other mediums of marketing. 

TELEPHONE CALLS

Our inbound and outbound telephone calls are recorded. These are used for training and quality purposes.

CHANGES TO OUR TERMS 

We reserve the right to update, change or replace any part of these terms. It is your responsibility to check this page periodically for changes.

These terms were last updated 24 December 2024. 

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