Shipping policy

Once your order is placed, you’ll receive an email confirmation followed by tracking details from our courier.

Orders placed before 1pm Monday–Thursday are dispatched the same day for next-day delivery. Orders placed after 1pm Thursday, on Friday, or over the weekend are dispatched Monday for Tuesday delivery.

Next-day delivery is available to mainland UK addresses only, excluding the Scottish Highlands and Islands, Ireland, Scilly Isles, Channel Islands and Isle of Man. Additional delivery charges may apply to excluded areas. We will contact you with the option to pay the difference or receive a full refund.

Please check your delivery address and date carefully at checkout. If your address is incorrect, contact us in writing before 1pm on the day of dispatch. Once shipped, orders cannot be recalled or refunded. Where a replacement is sent due to a customer error, we reserve the right to charge the full delivery/product cost.

DELIVERIES

  • Take clear photos of the damage, including the doughnuts, box, plastic sleeve and delivery label. 
  •  Email your photographs and your order number to bakery@planetdoughnut.co.uk

We will review your claim and, where appropriate, offer a replacement box or refund.

As our products are perishable food items, we cannot accept returns. Unfortunately, we cannot process damage claims without photographic evidence.

DELIVERY RESPONSIBILITIES:

As we rely heavily on FedEx to deliver our goods on our behalf, we cannot take responsibility for things outside of our control- this includes the following:

-Delivery of Goods 
-Further delays due to redelivery of goods for incorrect address, postcode etc. 
-Damage to box or doughnuts caused by couriers 
-We, nor FedEx are responsible for the theft of goods, once the order has been marked as delivered and therefore no refund, or redelivery will be provided. 
-We will not, under any circumstances accept liability for any consequential loss of profits/earnings or third-party claims, delay or expenses of any kind. 

Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery.

PICK UP:

When selecting pick up from store, this is from the following address:
Planet Doughnut Bakery
Knights Way
Shrewsbury
SY1 3AB

Collection of goods is only available from Mon-Fri 9am-4pm, when the bakery is open.

HOLIDAY DELIVERIES

Planet Doughnut will be closed on UK public bank holidays.

Any orders placed after 1pm on the Thursday before a bank holiday will be processed and dispatched on the next working day.

2026 Bank Holidays:

  • Monday 4th May 2026 — orders after 1pm Thursday 30th April will be dispatched Tuesday 5th May.
  • Monday 25th May 2026 — orders after 1pm Thursday 21st May will be dispatched Tuesday 26th May.
  • Monday 31st August 2026 — orders after 1pm Thursday 27th August will be dispatched Tuesday 1st September.

Christmas: 

Last orders for Christmas Eve delivery are 1pm on Wednesday 23rd December 2026 for delivery on Thursday 24th December 2026.

Please note, there will be no deliveries between Friday 25th December 2026 and Monday 4th January 2027 (inclusive).

All orders received after 1pm on Wednesday 23rd December will be processed and dispatched on Monday 4th January 2027.

Please note, we rely on FedEx to deliver orders on a next-day service. During the Christmas period, couriers may experience delays due to increased demand, so we cannot guarantee delivery dates.

CHECKING GOODS:

Every box that leaves our Shropshire Bakery is in perfect condition, and during transit with couriers, they may get turned upside down. We have tried to protect them as best as possible with the hope that they will remain in pristine condition, however there maybe times in which they arrive slightly damaged. Unfortunately any damage created during transit is out of our control, but if your doughnuts have arrived with visible faults, the customer must notify Planet Doughnut within 24hours of delivery. If Planet Doughnut is not notified to damaged goods within 24 hours, Planet Doughnut is not able to claim from the courier.

If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked before signing. You therefore accept full responsibility for loss or damage if they sign on your behalf and fail to check goods. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting the goods and signing without checking goods for damage.

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