Privacy policy
Welcome to Planet Doughnut!
We're excited to have you here and we value your privacy. In this privacy notice, we, Planet Doughnut LTD (registered in England and Wales with company number 10966325), want to explain how we handle your personal information. Throughout this notice, we'll refer to ourselves as 'we,' 'us,' or 'our.'
We know how important it is for you to understand how we use your data. This privacy policy will set out how and why we, Planet Doughnut, stores, collects, uses and shares your personal data. By browsing, enquiring or by placing an order with us, you consent to the collection, use and management of your information under the terms stated in this policy.
Your information will be secured securely by Planet Doughnut and will be updated or deleted upon request. Our handling times for requests fore deleting or updating personal data is a maximum of three months. Subject access requests which may be deemed unreasonable maybe subject to charge.
If you have any questions or would like to know how your personal data is handled, please contact our Data Protection Officer:
Alice Turnbull
Planet Doughnut Bakery
Knights Way
Shrewsbury
SY1 3AB
bakery@planetdoughnut.co.uk
bakery@planetdoughnut.co.uk (using the email subject: GDPR REQUEST)
WHAT PERSONAL DATA PLANET DOUGHNUT COLLECTS?
Full name and address
Telephone number and email address
Payment information
Business name & VAT number if a trade company
The information provided when you contact our customer service team
When you engage in our social media platforms
Planning support comments
Signature
Contact preferences
If you are accessing our website from a mobile device or PC, whether for browsing or making a purchase, we may gather certain information such as your IP address, browser type and version, country location with date and time, operating system, platform, and the specific pages you enter and exit on our site. Additionally, by using our website, you consent to the utilization of tracking technologies that automatically record and store information about your visit. This may involve the use of 'cookies,' which are stored on your browser; however, the data collected does not personally identify you. If you wish to opt out of cookie usage, more details on this process can be found at www.aboutcookies.org. Please note that without the use of cookies, some functionalities of the website may be disabled.
HOW IS MY PERSONAL DATA USED AND WHY?
We use your personal information for specific legal reasons, including fulfilling contracts, pursuing legitimate interests, meeting legal obligations, and obtaining consent. The purposes range from customer enrolment to improving our products and services.
To make our products and services available to you:
We utilize your personal information to furnish you with products, services, and information related to inquiries or purchases made from us, all aimed at ensuring customer satisfaction. This encompasses, but is not confined to, addressing specific inquiries, processing orders, facilitating online payments, and delivering services.
For administrative purposes:
Your personal data may be employed for internal business functions, including the enhancement of our website and the refinement of our products and services. Additionally, we may leverage your data to monitor the usage and effectiveness of our website, tailored to you and your viewing device. This utilization aligns with our legitimate business interest, as it is vital to ensuring that our website is user-friendly and functions seamlessly across various devices.
WHO DOES PLANET DOUGHNUT SHARE PERSONAL DATA WITH?
We are committed to never selling any of your personal data to third parties. Nevertheless, to ensure the delivery of optimal services for customer satisfaction, we collaborate with a selection of trusted service providers who perform various functions on our behalf. When you make purchases from us, these organizations play a crucial role in tasks such as deliveries and payment processing. Engaging with these service providers aligns with our legitimate business interest, as it allows us to provide comprehensive services that may extend beyond our in-house capabilities.
HOW LONG DOES PLANET DOUGHNUT KEEP PERSONAL DATA FOR?
We will retain your personal data for as long as necessary for the purposes of the business.
In relation to newsletters, you, can unsubscribe from e-newsletter updates by following the link at the bottom of every email.
YOUR RIGHTS
Under data protection laws, you have rights to access, correction, erasure, restriction, data portability, and objection. If you wish to exercise these rights, please contact us.
MARKETING
You may receive marketing communications based on your consent or legitimate interests. You can manage your preferences, unsubscribe, or opt out at any time.
CHANGES TO OUR PRIVACY POLICY
We may update this privacy policy from time to time. If we make significant changes we will let you know, but please regularly check this policy to ensure you are aware of the most updated version.
This privacy policy was updated 19 January 2024
